Privacy Policy

Your Privacy Matters to Us

GTMedia ("we," "us," or "our") is committed to protecting the personal information of everyone who interacts with our agency — whether through our website, Meta ads, Instagram DMs, or any other channel. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.

By contacting us, submitting a form, or clicking on our ads, you agree to the practices described in this policy.

What Information We Collect

When you interact with GTMedia — through our website contact form, Meta ads, or Instagram messages — we may collect the following:

• Full name and business name
• Email address and phone number
• Instagram username or social media handle
• Project details, budget, and service preferences
• Your location (country/city, used to serve relevant ads)
• Device and browser information collected automatically via cookies
• Messages and communications you send us directly

How We Use Your Information

We use the information collected solely to provide, improve, and communicate about our services. Specifically:

• To respond to your enquiries and send project proposals
• To follow up on leads generated through our Meta ad campaigns
• To send you quotes, updates, and relevant service information
• To improve our website and advertising based on how visitors interact with us
• To comply with legal obligations where required

We do not sell, rent, or share your personal information with any third party for their own marketing purposes.

Meta Ads & Lead Forms

GTMedia runs advertising campaigns on Meta platforms (Facebook and Instagram). If you interact with our ads — including clicking, filling out a lead form, or messaging us through an ad — Meta may collect and share certain data with us in accordance with their own Privacy Policy.

Data collected through Meta lead forms (such as your name, email, and responses to automated questions) is used only to contact you about your interest in our website services. We store this data securely and delete it upon request.

You can manage your Meta ad preferences at: facebook.com/ads/preferences

Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve your experience and help us understand how visitors use our site. These include:

• Essential cookies — required for the website to function properly
• Analytics cookies — help us understand site traffic and behavior
• Meta Pixel — tracks ad performance and visitor interactions for campaign optimization

You can disable cookies in your browser settings at any time, though some features of the site may not function as intended.

How We Store & Protect Your Data

Your data is stored securely using industry-standard practices. We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

We retain your personal data only as long as necessary to provide our services or as required by law. You may request deletion of your data at any time by emailing us.

Your Rights & Choices

Depending on your location (Canada or Australia), you have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to correct inaccurate or incomplete data
• The right to request deletion of your data ("right to be forgotten")
• The right to withdraw consent at any time
• The right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at the email below. We will respond within 30 days.

Third-Party Services

We use a small number of trusted third-party services to operate our business. These may include:

• Meta (Facebook & Instagram) — for advertising and lead generation
• Web3Forms — for processing contact form submissions
• Google Fonts — for website typography (no personal data shared)
• Shopify & other website platforms — used to build client websites

Each of these services has their own privacy policies and we encourage you to review them independently.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically.

Continued use of our website or services after any changes constitutes your acceptance of the updated policy.